Answers to Your Questions

The safest jewellery website available today is Salvelux. For complete customer information safety during checkout, we employ secure HTTP protocol. There is no better method to safeguard your funds than than buying jewellery. Since such rare items never go out of style, diamonds have historically increased in value practically every single year. The same is true for gold, as seen by its sharp price increase over the previous few years. Your investment will yield the most return thanks to our competitive pricing. For the gemstone investment you’ll make, whether it’s black diamonds or white diamonds, we can accommodate any size budget. Black diamond jewellery is surprisingly cheap and still has the same edge and brilliance as diamond jewellery. Salvelux is always there to assist you in making the right choice. We have a lot of loyal repeat consumers who like our offerings. Modern internet security along with top-notch items at affordable pricing. You won’t ever need to go to a diamond jewellery store that is “offline.”

Right now, we only buy gold jewellery. Please call our store at +2349021541597 to schedule an appointment with our Buying Team if you have something you’d want to sell.

Salvelux does not have a physical store yet,But soon as work is ongoing. Our registered address is 7, IKOTA GRA , LEKKI, LAGOS STATE, NIGERIA.  You can  shop online with us at www.salvelux.com

Your order has been detected as potentially fraudulent by a third-party fraud filtration system we use, necessitating the completion of a client verification. By conducting a FaceTime or video chat, we will confirm that you placed an order with us. Together with a valid ID, we also need a copy of your credit card’s front and back. As an added measure of security for our clients, we perform this verification process.

Every week, we refresh our inventory. See what’s new each week by checking back with us!

No watch manufacturer has approved Salvlux as a dealer. The 6-month Salvelux warranty, in place of the manufacturer’s warranty, is provided with every watch ordered via Salvelux.

onceyou submit your order, acredit card authorization hold occur for the full amount.An authorization check if your card is valid and that you have sufficient funds to complete the online transaction. The total amount of the online transaction is held and deducted from your credit limit.Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to us until we capture the funds. Typically we try to capture funds and ship your order within a 7 day window. However, some pieces may take longer to produce and therefore may not ship for 2-3 weeks from date of order.

Yes, all Salvelux shipments are fully insured, and they are sent in a covert plain box for security reasons. The shipment must be signed for by an adult who is 21 years of age or older in order to be delivered.

We are unable to alter the design, metal colour, or diamond quality once you receive the confirmation email letting you know that your item is being made.

Salvelux  DOES NOT ACCEPT RETURNS OR REFUNDS FOR ANY REASON, although we do accept

(1) exchange within 14 days after delivery. If you are unhappy with your item for any reason, we will enable you to exchange it for an item of equal or better value. Jewelry may be traded for jewellery, and watches can be exchanged for jewellery or watches.

Jewelry cannot be traded in for a watch.

Please contact us at + 447507512807 or orders@salvelux.com and we will give you with details on how to complete your exchange. If you are returning an item due to a manufacturer defect or ring sizing, you must first get an authorization number your delivery.

To get an authorization number, please call + 447507512807 or email orders@salvelux.com. Ship your package using ONLY UPS or DHL and insure it for the full purchase amount.

When insuring the shipment, do not reveal the contents for security reasons. Salvelux is not liable for any loss or damage incurred during shipment. The original sales receipt or order number must accompany all products. Please ship the product to the location specified in the instructions from sales@salvelux.com, and make sure your name, address, and return authorization number are clearly displayed on the outside of the package. Salvelux will notify you once the package has been delivered.

Our Quality Control staff needs to ensure that the returned jewellery was not damaged or subjected to severe wear and tear throughout the 14-day period. All things must be returned in their original condition to Salvelux.

Yes, you will receive an email with your tracking number on the day your item ships. We use 2-days priority shipping, and the box will need an adult signature from a recipient who is at least 21 years old.

Although we try to process orders as quickly as possible, delivery of some items can take up to 2-3 weeks. Please make sure to indicate any deadlines or expedited delivery requests in the order’s remarks area or shoot us an email at orders@salvelux.com if you have any questions. We always try our best to fulfil your requests, and we value your patience and understanding.

Sure, within 30 days after purchase, we will resize the ring at no additional cost. We can normally increase or decrease the size of rings by two sizes. Please be aware that designs for eternity rings cannot be resized. We will give you return instructions if you contact us by phone at +2349021541597 or by email at orders@salvelux.com.

Yes, we use FedEx and DHL to ship orders abroad.

Absolutely, all Salvelux orders require an adult signature who is at least 21 years old.

Absolutely, all Salvelux shipments are fully insured, and they are sent in covert plain boxes for security reasons. The shipment must be signed for by an adult who is 21 years of age or older in order to be delivered.

With the majority of payment methods, we can ship to an address other than your billing address. If you agree to have the order transported to a different address, you must send us an email or text confirming this.

Your overseas order may be subject to additional expenses such as import tariffs, taxes, and customs fees levied by the destination country’s or region’s customs agency. The recipient is responsible for paying any additional fees necessary for customs clearance. You will be contacted by the courier or the customs office to make arrangements for the payment of any fees that may be owed once your shipment clears customs. Salvelux will not give the buyer a refund if the extra custom fees are not paid and the box disappears while being returned to the sender.

Yes, we accept a variety of payment methods for goods. We accept wire transfers, credit cards, debit cards, and cryptocurrency (ethereum, usdt). After you’ve decided which products you want, send us an email at orders@salvelux.com, and our online sales team will send you payment links for each method of payment so you can finish the transaction.

Please select “Wire Transfer” as your method of payment at checkout on our website. An email with instructions on how to conduct the wire transfer payment will be sent to you after you complete the checkout process. We will get in touch with you to finish the verification procedure as soon as we receive your bank transfer payment. For payments above N1,000,000, we must verify your identity through a process that includes a fast FaceTime or video conversation, as well as emailing us a copy of your current driver’s licence.

we use Flutterwave to take client payment.

For a period of six months following the date of repair, every repair is guaranteed against flaws in the materials or the workmanship. This limited guarantee only covers defects in materials and workmanship caused by Salvelux, and it excludes damage from ordinary wear and tear. This guarantee does not cover any invisible set repairs, diamonds weighing more than 0.10 carats apiece, or centre diamond setting, prong, or head repairs.

All products are covered by a six-month limited guarantee against material and workmanship flaws in manufacturing, as well as normal wear and tear. Consumer carelessness is not protected. Above 0.10ct worth of diamonds are not covered. Salvelux disclaims liability for accidental damage to goods. Merchandise may be repaired at the company’s discretion.

Contact us at +2349021541597 or orders@salvelux.com if your package is missing or appears to have been tampered with before delivery. For more information, kindly provide your name, order number, and phone number. After that, we’ll start working with the carrier to look into a claim. Until the inquiry is finished, Salvelux is unable to issue a refund or replace the defective item. The inquiry procedure could take up to 90 days, so please be aware of that. Salvelux won’t be obligated to give you a refund if your delivery is lost as a result of unpaid customs taxes or tariffs.

Absolutely, we have several security measures in place to protect the confidentiality of your personal information and payment information.